Porterness Info & Store Polices

CONTACT

Email: Porterness@mac.com

 

ORDER/SHIPPING CONFIRMATION EMAILS

If you do not receive an order confirmation within minutes please check your spam folder.   It's an ongoing issue we are having with Shopify and are working with them to correct it. Please let us know if you don't receive them and will resend one ASAP.

  

SHIPPING

All domestic orders ship via USPS Priority Mail unless prior arrangements have been made. Shipping is charged via a flat fee and shipped from Los Angeles, CA.

We try to ship most in-stock orders in 5 business days.  For custom or made-to-order items please allow 3 weeks for production plus shipping.

We ship internationally.

 

RETURNS AND EXCHANGES

We will accept items for exchange or refund within 15 days of receipt.

Please request returns in writing via email at Porterness@mac.com

Item must be returned in a new and re-saleable condition.

Once your return is processed, you will receive a refund notice by email.

No returns on custom or preorder items.

 

CUSTOM ORDERS 

No returns on custom or preorder items.

 

REPAIRS

Repairs will be made on products that suffer from manufacturer defects within one year of purchase free of charge.

Repairs due to customer wear or damage will be charged a $20 repair fee plus shipping. This includes refinishing of jewelry.

 

WHOLESALE

We are no longer accepting wholesale orders please contact us at Info@PorternessStudio.com to be placed on the waiting list for the future. 

 

CARE OF PRODUCT 

Store your jewelry in a dry place away from water and moisture. Do not clean with any chemicals. We recommend using a clean cloth to restore luster.

 

GIFTS

If you want to include a message with the gift add a note during check out and it will appear on the packing slip. The cost of the goods will not appear on the packing slip.

 

EARRING REPLACEMENT POLICY

TBA

 

GIFT CARDS

No returns on gifts card, it's not allowed by Shopify.

 

PRODUCTS ORDERED FROM REDBUBBLE

Porterness Studio offers totes, zipper pouches, art prints, and other goodies through Redbubble handles the printing of photographic prints and framing, making pouches, notebooks, and other quality items with some of our most yarn-inspired images.  If you have purchased an item through them please see the Redbubble website for questions or returns,

  

RING SIZE

Do you need to know your ring size?  

We have ring sizers! 

Or try WikiHow  https://www.wikihow.com/Find-Your-Ring-Size

 

NECKLACE LENGTH CHART

Note: All bodies are different the length will be slightly different on everyone.  

 

PRIVACY POLICY

We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate our fulfillment operations.

If you sign up for our mailing list From time to time, we may send sale information and product updates. If you would prefer not to receive these you may opt-out via an online form, or by contacting us at: Porterness@mac.com with "REMOVE" as the subject header.